Refund Policy

Introduction

At Webina, owned by Raj Sekhar Saha Choudhury, we pride ourselves on delivering high-quality design and digital marketing services to our clients. With a team of 25 talented members working across India, we follow a hybrid working style to create exceptional solutions that cater to our clients' needs. Our services include Graphic Designing, Web and Application Development, Digital Marketing, Advertisement Campaigns, Content Marketing, 3D Modeling, 3D Product Advertising Videos, and Video Marketing.

To ensure complete transparency and satisfaction, we have outlined our refund policy below. This policy is applicable to all our services and governs the circumstances under which refunds may be issued. Please read the following information carefully and feel free to contact us if you have any questions or concerns.

Refund Policy at the Initial Stage (Before Starting the Work) - 100% Refund

  1. Cancellation Request Clients may request a cancellation of their project at any time before the commencement of work. To do so, please submit a written cancellation request to our customer support team via email. If the work has not yet begun, a full refund will be issued.
  2. Processing Time Upon receiving your cancellation request, we will process the refund within 7-10 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank's policies.
  3. Mode of Refund The refund will be issued using the same payment method used during the initial transaction. If you would like to receive the refund via a different method, please inform us at the time of your cancellation request.

Refund Policy at the Mid Stage - Not Applicable

  1. Definition of Mid Stage The mid-stage of a project is defined as the point at which our team has begun working on the project, and substantial progress has been made. This includes but is not limited to the development of concepts, initial designs, drafts, or any other deliverables.
  2. No Refund Policy Once the project has reached the mid-stage, no refunds will be granted. This is because our team has already invested time, effort, and resources in creating custom solutions tailored to the client's requirements.
  3. Client Communication It is our policy to maintain open communication with our clients throughout the project. If you have any concerns or are dissatisfied with the progress of the project, please notify us immediately so that we can address your concerns and work towards a satisfactory resolution.

Refund Policy at the Ending Stage - Not Applicable

  1. Definition of Ending Stage The ending stage of a project is defined as the point at which the project is nearing completion, and final deliverables are ready to be handed over to the client. This includes, but is not limited to, the finalization of designs, development, and implementation of digital marketing strategies, and completion of 3D models or videos.
  2. No Refund Policy Once the project has reached the ending stage, no refunds will be granted. This is because our team has completed the work as per the agreed-upon specifications, and the project is ready for delivery.
  3. Revisions and Modifications If you are not satisfied with the final deliverables, we offer a limited number of revisions based on the scope of the project and the specific service you have availed. Please communicate your concerns to our team, and we will work with you to make the necessary modifications within the agreed-upon scope and timeline.
  4. Final Deliverables Once the final deliverables have been approved by the client and handed over, no refunds will be granted. It is the client's responsibility to thoroughly review the work and ensure it meets their expectations before giving final approval.

Conclusion

At Webina, we are committed to delivering exceptional services that meet and exceed our clients expectations. We understand that every project is unique and may have different requirements, which is why we offer a fair and transparent refund policy.

By clearly outlining the refund terms at the initial, mid, and ending stages, we aim to foster a strong relationship with our clients, built on trust and mutual understanding. We encourage you to communicate openly with our team throughout the project, as it helps us to better understand your needs and ensures that the final deliverables align with your vision.

In the rare event that you are not satisfied with our services, we are always open to discussing any issues and working towards a resolution. However, as stated in our refund policy, refunds are only applicable at the initial stage of a project, before any work has begun.

We appreciate your business and look forward to working together to create outstanding design and marketing solutions that help your brand stand out in the competitive marketplace. If you have any questions about our refund policy or would like further clarification on any points, please do not hesitate to contact our customer support team.

Thank you for choosing Webina, and we look forward to a successful partnership.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e-mail us at info@webina.in

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